back to being pissed off at apple again

so, after my 45 minutes of being on hold (and getting nothing accomplished), i talked to two very nice women in customer relations. i told the first one my story and she said she would authorize a covered repair of my ipod since it broke before the warranty expired, etc. so she transferred me to another woman. i explained everything to her and she agreed with the first one and said she would set up the case report, authorize the repair, and all that. she took my information and then at one point said she had to put me on hold to do something (i couldn't hear what she said), and a few minutes later, i got cut off. ARRRRRRRRGH! yep...now, i hate apple again. especially since i called them back and told the operator lady who i had been cutt off, who i had been talking to, and what i was talking to her about. she took the serial number of my ipod as if she was going to find who i had been talking to, but then when she came back, she said she was going to put me back in the queue. i told her that it was shitty customer relations and that i'll complain about that too whenever i get to talk to someone. grr. oh, and now boys of summer is playing on hold AGAIN. what bullshit. i've now been on the phone with apple for an hour and 45 minutes.
so much for getting something done tonight.